Terms & Conditions

• 'TailorTalents', 'we', 'us': Apro BV, operating under the trade name TailorTalents, with registered office at Burgemeester Michel Du Tré-straat 13, 9250 Waasmunster, Belgium, company number / BTW BE 0773.466.716, RPR Gent (afdeling Dendermonde).
• 'Client', 'you': any natural or legal person acting in a professional capacity who requests a quote, accepts an offer, or otherwise contracts our services.
• 'Services': delivery, on-site assembly, installation, calibration, repair, service contracts, and related logistics work.
• 'Quote': a written offer issued by TailorTalents specifying scope, price, and timing.
• 'Contract': a quote that has been accepted by the Client by any means evidencing assent (signature, written confirmation, purchase order).

These Terms apply to all Services provided by TailorTalents to a B2B Client and to all Quotes, Contracts and pre-contractual communications relating to those Services. By requesting a Quote or accepting one, the Client confirms it has had a reasonable opportunity to review these Terms.

If the Client uses standard purchase terms of its own, those do not apply unless we have expressly accepted them in writing. In the event of conflict between these Terms and a separately signed contract, the signed contract prevails.

Quotes are valid for thirty (30) days from issuance unless stated otherwise. A Contract is formed when the Client returns a signed Quote, a written confirmation, or a purchase order referencing the Quote.

Material changes requested after Contract formation (scope, locations, install windows) may trigger a price or schedule revision. We will notify the Client before any such change is invoiced.

We provide last-mile delivery, on-site assembly, installation, calibration, repair, and service-contract delivery for high-value equipment in the verticals we cover (fitness, medical and rehabilitation, bikes, industrial). Specific scope, deliverables and acceptance criteria are set in each Quote.

Where third-party manufacturer documentation, torque specifications or acceptance procedures apply, we follow them. Documentation produced at handover (photos, signatures, serial numbers, acceptance forms) is the reference for performance.

Prices are stated exclusive of VAT and applicable charges, in euros, unless stated otherwise. Invoices are payable within thirty (30) days of issuance unless agreed otherwise in the Contract.

Unpaid invoices accrue, by operation of law and without prior notice, late-payment interest at the statutory rate set under the Belgian Act of 2 August 2002 on combatting late payment in commercial transactions, plus a fixed compensation of forty (40) euros per invoice and reasonable recovery costs.

We reserve the right to suspend further performance if undisputed invoices remain unpaid more than fifteen (15) days after a written notice of default.

We perform Services with the care and skill of a professional logistics + installation provider, in accordance with the Quote and any documented manufacturer specifications.

Delivery and installation windows are best-effort estimates unless explicitly stated as binding. Where binding, late performance attributable to us entitles the Client to remedies set in the Contract; absent specific provisions, Belgian law applies.

The Client is deemed to have accepted the Services unless it raises a written, specific complaint within eight (8) days of completion for visible defects, or within a reasonable time after discovery for hidden defects.

The Client provides truck access, delivery slots, electrical, structural and floor-load conditions sufficient for the Services. Where access conditions are misrepresented or change after Contract formation, additional time and cost are charged at our standard rates with prior notice.

The Client appoints a single point of contact for the project and is responsible for any permissions, permits, or third-party authorisations required at the install site.

We may use trained subcontractors and partner installers for parts of the Services. We remain accountable for the work of subcontractors as if performed by us.

We carry professional liability insurance and goods-in-transit insurance appropriate to the Services. Insurance certificates are available on written request.

Our liability is limited to direct, foreseeable damage caused by our breach of contract or fault. Indirect, consequential, and incidental damages are excluded — including loss of profit, loss of revenue, loss of data, business interruption, reputational damage and third-party claims unrelated to physical damage to goods.

Total aggregate liability under or in connection with a single Contract is capped at the price of that Contract (excluding VAT) or, where the Contract is for ongoing services, at twelve (12) months of fees, whichever is higher.

These limitations do not apply to liability that cannot lawfully be excluded under Belgian law, in particular liability for fraud, willful misconduct, or breaches falling within the scope of the black list of Article VI.91/4 of the Belgian Code of Economic Law.

Neither party is liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including pandemics and resulting government measures, war, terrorism, sabotage, cyberattacks, energy or fuel shortages, supply-chain disruptions, strikes (other than at the affected party's own staff), severe weather, and road closures.

The affected party will notify the other within five (5) working days of becoming aware. Performance is suspended for the duration of the event. If the event lasts more than sixty (60) days, either party may terminate the Contract for the unperformed portion, without liability.

If a change in circumstances makes performance manifestly more onerous (hardship — Article 5.74 of the Belgian Civil Code), the parties will negotiate in good faith for adjustment of the Contract.

Each party will keep confidential the non-public information disclosed by the other in connection with the Contract and use it only for performance of the Contract. This obligation survives termination by three (3) years.

Personal data processing is governed by our Privacy Policy and, where applicable, the data-processing agreement attached to the Contract. The Client is responsible for the lawful basis under which it shares personal data of recipients with us for delivery and installation purposes.

All intellectual property in our website content, methodologies, internal documentation, software and tools remains with TailorTalents. The Client receives the rights necessary to use the deliverables for its own internal purposes; no transfer of intellectual property occurs unless explicitly agreed.

Either party may terminate the Contract for cause where the other party is in material breach and has not cured the breach within fifteen (15) days of written notice.

Where the Client cancels a Contract for convenience, cancellation fees apply on a tiered basis depending on proximity to the scheduled performance date — set out in the Quote or, in default, calculated proportionately to costs already committed.

Disputes are first addressed by good-faith negotiation between the parties' designated contacts for thirty (30) days from written notice.

These Terms and any contractual or non-contractual dispute arising out of or in connection with them are governed by Belgian law, to the exclusion of conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

The courts of Ghent (Ondernemingsrechtbank Gent, afdeling Dendermonde) have exclusive jurisdiction.

• Severability: if any provision is held invalid, the remaining provisions stay in force.
• Entire agreement: these Terms together with the signed Quote/Contract constitute the entire agreement.
• Notices: must be in writing (email is acceptable) and sent to the contact addresses set out in the Contract or to those published on this site.
• Language: in case of discrepancy between language versions, the Dutch version prevails.

Questions about these Terms? Email info@tailortalents.be or write to Apro BV (TailorTalents), Burgemeester Michel Du Tré-straat 13, 9250 Waasmunster, Belgium.